Laundry Central Laundromat
Comprehensive Terms of Service
By using Laundry Central’s self-service, drop-off, pickup & delivery, or commercial laundry services, you acknowledge and agree to the following Terms of Service.
1. Service Minimums & Pricing Policy
Laundry Pickup & Delivery Service
All residential pickup and delivery orders are subject to a mandatory $45.77 minimum charge, covering up to 23 lbs at our standard rate of $1.99 per pound. Orders weighing less than 23 lbs will still be billed at the $45.77 minimum.
Drop-Off Wash-Dry-Fold Service
Drop-off orders at our facility located at 622 Central Avenue are subject to a $22.50 minimum, covering up to 15 lbs at $1.50 per pound.
Commercial Scale Finality
All billing is based solely on the weight recorded by Laundry Central’s commercial-grade digital scales upon processing. Customer estimates, residential scales, or pre-weighing are not valid for billing adjustments.
Wet or Damp Laundry
Laundry received wet or damp will be weighed as presented. No weight deductions will be made for moisture content, as additional drying time, labor, and utilities are required.
Special Items
Comforters, sleeping bags, rugs, oversized items, heavily soiled items, and specialty fabrics may incur additional fees. Final pricing is determined upon inspection.
Price Changes
Laundry Central reserves the right to modify pricing at any time. Updated pricing will be reflected in-store or online prior to service.
2. Payment Terms & Authorization
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Payment is due at the time of order completion unless otherwise agreed in writing.
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By scheduling pickup & delivery, customers authorize Laundry Central to charge the payment method on file for all service fees, surcharges, and applicable penalties.
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Declined or disputed payments may result in suspension of service.
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Chargebacks filed without prior communication may result in permanent service refusal.
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Returned payments or insufficient funds may incur additional processing fees.
3. Cancellation, Logistics & Handling Fees
Post-Pickup Cancellation
If service is canceled after items have been picked up, a $25.00 Cancellation & Return Fee will apply.
Self-Collection After Dispatch
If a pickup is scheduled and dispatched but the customer later elects to collect from the store, a $15.00 Handling Fee will apply.
No-Show / Missed Pickup
If laundry is not available during the confirmed service window, a $15.00 No-Show Fee will be charged.
Accessibility & Stair Surcharges
Standard service includes one (1) flight of stairs (up to 15 steps).
An additional $3.00 per flight applies for each additional flight.
Parking & Gated Access
Customers must provide safe and legal access. If parking, gate codes, or building access are not provided, a $15.00 Inaccessible Location Fee may apply.
4. Garment Care & Liability Disclaimer
General Disclaimer
Laundry Central exercises reasonable care in processing garments. However, by using our services, customers acknowledge that machine washing and drying inherently carry risks including, but not limited to:
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Shrinkage
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Color fading or bleeding
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Fabric wear
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Damage to embellishments
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Elastic degradation
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Misshaping
We are not responsible for normal wear and tear or pre-existing damage.
Care Labels & Dry Clean Only
We do not individually inspect care labels. Items labeled “Dry Clean Only” placed in wash-dry-fold service are processed at the customer’s risk.
Pockets & Personal Belongings
It is the customer’s sole responsibility to ensure all pockets are emptied and garments are free of personal items prior to service. This includes, but is not limited to:
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Pens
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Markers
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Lighters
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Batteries
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Cosmetics
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Money
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Jewelry
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Electronics
Laundry Central is not liable for damage caused by items left in clothing.
Item Count
Wash-dry-fold service is processed by weight, not by individual garment count. We do not guarantee exact item counts per order.
Missing Item Policy
Laundry Central is not responsible for small loose items (socks, undergarments, etc.) not secured in laundry bags.
Liability Cap
In the event of verified loss or damage caused directly by our negligence, our liability is limited to ten (10) times the cleaning cost of the affected item, not to exceed $25.00 per order, regardless of brand or replacement value.
Claim Reporting Deadline
Claims must be submitted within 24 hours of pickup or delivery. Items must remain unwashed and unaltered for inspection.
Failure to report within this timeframe constitutes acceptance of the order as delivered.
5. Stain Treatment & Rewash Policy
Stain Removal
We do not guarantee stain removal. Set-in, aged, previously dried, or chemically treated stains may be permanent.
Premium Treatment
Additional stain treatment may be available for an added fee but carries no removal guarantee.
6. Hygiene, Contamination & Biohazards
Refusal of Service
For employee safety, we reserve the right to refuse service for items that are:
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Heavily contaminated with bodily fluids
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Saturated with urine, feces, vomit, or blood
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Infested with bed bugs, fleas, roaches, or other pests
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Mold-contaminated
Biohazard Handling Fee
Contaminated orders will be returned unprocessed and subject to a $50.00 Biohazard Handling Fee.
Pet Items
Pet bedding must be shaken free of excessive hair and debris prior to service.
7. Pickup & Delivery Risk Transfer
Laundry left in unsecured areas (porches, apartment lobbies, garages, concierge desks, etc.) is left at the customer’s risk.
Laundry Central is not responsible for theft, weather damage, or third-party interference before pickup or after delivery.
Risk transfers to the customer once items are delivered to the agreed location.
8. Unclaimed & Abandoned Property
Completed orders not picked up within 7 days may incur storage fees.
Orders unclaimed after 15 days will be considered abandoned and may be donated or disposed of at Laundry Central’s discretion without further liability.
9. Facility Rules & Customer Conduct
Operating Hours
Open daily from 6:00 AM to 11:00 PM.
Last wash must begin by 10:00 PM.
Customer Conduct
For safety and comfort:
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No smoking or vaping inside the facility.
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No illegal substances.
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No aggressive, disruptive, or abusive behavior toward staff or customers.
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Children must be supervised at all times.
Failure to comply may result in removal from the premises and suspension of services.
10. Force Majeure
Laundry Central shall not be liable for delays or service interruptions caused by circumstances beyond our control, including but not limited to:
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Power outages
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Equipment failure
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Severe weather
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Natural disasters
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Supply chain disruptions
11. Commercial Accounts
Commercial customers are subject to separate written Service Agreements. In the event of conflict, the signed commercial agreement governs.
12. Agreement to Terms
By using Laundry Central’s services, you confirm that you have read, understood, and agree to these Terms of Service.
Laundry Central reserves the right to update these Terms at any time without prior notice.
